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What our customers say about us
"Body repair done in quote and in the agreed time. Able to have a courteousy car. Staff managed to unlock the car after I had managed to lock it with the key inside!!"
"Hi William, Thank you for taking the time to leave us a 5-star review. We're pleased to hear your body repair was completed to the agreed timescale and that the courtesy car helped keep you on the move. We're also glad our team could come to the rescue after the keys were accidentally locked inside your car! We really appreciate your feedback and hope to welcome you back to Martins Volkswagen Basingstoke in the future. Kind Regards Martins Group 🚗"
"I had a fantastic experience buying my Omoda 5 from Martins Winchester. From my initial visit and enquiry right through to collecting the car, Andy was friendly, knowledgeable and never made me feel under any pressure. He kept me informed throughout the process and made everything straightforward and enjoyable. I’ve fallen in love with my new Omoda. What really stood out was the after-sales service. The car mats weren’t available on the day I collected the car, so Andy personally came to my house to drop them off. That level of customer service really went above and beyond and shows how much they value their customers. I’d happily recommend Martins Winchester to anyone looking for a new car. Thanks again to Andy for making the whole experience so easy!"
"Hi Aaron, Thank you for your fantastic review and for recommending Martins OMODA & JAECOO Winchester. We're delighted to hear you enjoyed every step of your journey, from your first enquiry through to collecting your new OMODA 5. Andy will be pleased to know his friendly, knowledgeable approach and regular communication made the experience so straightforward. We're also glad that his personal delivery of your car mats demonstrated the level of customer care we strive to provide. We hope you're enjoying every moment with your new OMODA 5, and we look forward to welcoming you back in the future. Safe travels! Kind Regards Martins Group 🚗"
"I bought a 2026 polo a couple of days ago and the whole process was so easy (thanks to mark!) he explained all my questions and queries and was professional yet able to take a joke, which made me feel better about who I was buying it from. A new car is a huge decision. It arrived sparkling. Unfortunately on the day of collection I had a small time slot to rush to work, mark had everything prepared on arrival and was so quick to go over it all at the end including taxing the vehicle. Thankyou so much! It is stunning 🤩"
"Hi Abbie, Thank you for your fantastic review! We're so pleased to hear that Mark made the whole buying process smooth, enjoyable and stress-free. It's great to know he was able to answer all your questions while making you feel comfortable throughout such an important decision. We'll be sure to pass on your lovely comments to him. We hope you're enjoying your stunning new 2026 Polo, and we wish you many happy miles ahead. Thank you for choosing Martins Volkswagen Basingstoke! Kind Regards Martins Group 🚗"
"Many thanks to the General Manager and the Head of the Spares for sorting out a long and painful issue with my wife's Motability WAV. Their tenacity and skill solved what had become a major frustrating and inconvenient problem ,that had been caused by others. I can not praise there professionalism and skill enough"
"Hi Roger, Thank you for taking the time to share your experience. We're so pleased our General Manager and Head of Parts were able to resolve the issues with your wife's Motability WAV. We appreciate how challenging and frustrating the situation must have been, so it's wonderful to hear their dedication and persistence made a real difference. Your comments will mean a great deal to the team, and we'll be sure to pass them on. Thank you for your support, and we wish you and your wife many happy miles ahead. Kind Regards Martins Group 🚗"
"The whole experience from start to finish was smooth sailing. The staff were friendly and informative, happy to help and advise, but allowing enough space to explore and see the car for myself."
"Hi Carol, Thank you for taking the time to leave us a 5-star review. We're so pleased to hear that your experience was smooth from start to finish. It's great to know our team struck the right balance between being available to offer advice and giving you the space to explore at your own pace. We really appreciate your feedback and hope you enjoy your new car. We look forward to welcoming you back in the future! Kind Regards Martins Group 🚗"
"Great service, Derwynne was excellent"
"Hi Antony, Fantastic to hear! Thanks so much for sharing your feedback. Derwynne always goes above and beyond for our customers, so we'll make sure he gets the recognition he deserves. Thanks again for choosing Martins OMODA & JAECOO Winchester!"
"Outstanding customer service! Although I didn't buy my car from this dealership..nor visit as a customer ... they went completely out of their way to help me when I was in need. My electric car was running low on charge, and despite being close to closing time, the team kindly allowed me to charge it. A special thank you to Greg, who was exceptionally helpful, welcoming, and genuinely cared about making sure I was okay. That level of kindness and customer service is rare these days, and it certainly didn't go unnoticed. Experiences like this create loyal customers. When the time comes to trade in my current car, I'll definitely be coming back to look at a JAECOO. Thank you for going above and beyond.. you were absolute lifesavers!"
"Excellent service and a comfortable waiting room (with WiFi!)"
"Thank you for your fantastic 5-star review, Chris! We're pleased to hear you received excellent service and enjoyed our comfortable waiting area. We really appreciate your feedback and look forward to welcoming you back to Martins Volkswagen Farnham in the future. Kind Regards Martins Group 🚗"
"Andy made our experience in getting our new car so smooth and enjoyable, we are so happy with the whole process and love our new car so much! Thank you so much - highly recommend!"
"Thanks for taking the time to leave us such a fantastic review, Emily! We're so pleased to hear Andy made your new car purchase such a smooth and enjoyable experience. It's wonderful to know you're loving your new car, and we really appreciate your recommendation. We'll be sure to share your lovely feedback with Andy. Wishing you many happy miles, and we look forward to seeing you again in the future! Kind Regards Martins Group 🚗"
"Dropped in today for an unplanned visit. Had a disaster when my tow bar malfunctioned and we needed it today. Sarah and Ashley saw my panic as I saw us missing our holiday! They, along with Jamie really helped me out. Great service. Massively appreciated!"
"Hi Richard, Thank you for your fantastic review. We're so glad Sarah, Ashley and Jamie were able to step in and help during such a stressful situation. It's great to know their quick thinking and teamwork helped get your holiday plans back on track. Your appreciation means a great deal to the team, and we'll be sure to share your comments with them. Have a wonderful holiday, and we look forward to seeing you again in the future! Kind Regards Martins Group 🚗"
"Wanted to change my Tiguan for an ID3 as my requirements had changed. Mark was great and I managed to switch my vehicles over to something much more suitable. Just remember to ensure car mats are included!"
"Hi Sarah, Thank you for your 5-star review. We're so pleased to hear that Mark was able to help you find an ID.3 that better suits your changing needs and made the switch from your Tiguan a smooth one. We also appreciate your reminder about the car mats and will be sure to pass your feedback on to the team. We hope you enjoy your new ID.3, and if there's anything else we can help with, please don't hesitate to get in touch. Enjoy your new car! Kind Regards Martins Group 🚗"