The services are available during the agreed contractual period and may be subject to amendments during the duration of the contract. To use the free Car-Net app you will need a smartphone with iOS or Android operating system and a SIM card with a data option. You will also need an appropriate mobile phone contract already in place or separately arranged with your mobile phone provider. Depending on your mobile tariff, sending and receiving data online may incur additional charges (e.g. roaming charges), particularly if you are using Car-Net abroad. Availability of Car-Net Services may vary depending on the country in question.
*Car-Net App Connect includes the MirrorLink™, CarPlay™ and Android Auto™ technologies. Please note that “Car-Net App Connect” is only supported by a handful of mobile phones currently on the market. Volkswagen works together closely with major smartphone manufacturers to promote widespread support for Car-Net App Connect. For current information on the compatibility of new mobile phones and ones that are already on the market, please visit Car-net.
**Use of Car-Net Security & Service is governed in a separate Contract concluded online with Volkswagen AG. The customer has 90 days after vehicle handover to register the vehicle at Car-net . This will enable the customer to use Services for the full period of validity. The Emergency Call Service is already activated when the vehicle is delivered, without registration being required. Guide and Inform is available for 36 months after registration, online registration required.