Martins Group, a trading division of Saftdwin Limited (“we”/”us”) are committed to protecting and respecting any personal information you share with us.
This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us. For example, the companies who provide roadside assistance on our behalf.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
This version of our Privacy Statement is live from May 2018Privacy Policy
This privacy policy sets out how The Martins Group uses and protects any information that you give Martins when you conduct business with ourselves.
You have the right to be forgotten, deleted or removed of all personal data. To make changes visit /data-preferences/
The Martins Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Martins Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.
As part of our commitment to providing the best possible service to our customers we record all telephone calls answered in our contact centres. This helps us to identify ways that we can provide you with a better service.
What information do we collect?
We collect information about you and your vehicle when you engage with our website, applications or directly with ourselves. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
How do we use this information?
Martins
Group will only process information that is necessary for the purpose for which
it has been collected. You will always have the option not to receive marketing
communications from us (and you can withdraw your consent or object at any
time). We will never send you unsolicited ‘junk’ email or communications, or
share your personal information with anyone else who might.
How do we share this information?
We
do not sell your information to third parties, but we do work closely with third party suppliers who fulfil business
activities for us (like roadside assistance, marketing, events and market
research etc.)
How long do we keep your information for?
We
will not hold your personal information in an identifiable format for any
longer than is necessary. If you are a customer or otherwise have a
relationship with us we will hold personal information about you for a longer
period than if we have obtained your details in connection with a prospective
relationship.
How can I manage the information we hold about you?
You
have the right as an individual to access your personal information we hold
about you and make corrections if necessary. You also have the right to
withdraw any consent you have previously given us and ask us to erase
information we hold about you.
What are cookies?
"Cookies" are small text files that are stored on your computer or mobile device when you visit a website.
They allow the website to recognise your device and remember if you've been to the website before.
Cookies are very common web technology - most websites use cookies and have done for years. Cookies are widely used in order to make websites work more efficiently, as well as providing information to the owners of websites.
Cookies are used to measure which parts of the website people visit and to customise your experience. Cookies also provide information that helps us monitor and improve the website's performance.
You can read more about the different types of cookies that we use on this website on this page.
To find out more about cookies, including how to see what cookies have been set on your computer and how to manage and delete them, visit www.allaboutcookies.org
For information about how our website uses cookies, please see our Cookies Policy.
Our Providers.
Our website is powered by G-Forces Web Management Limited (“GForces”), our third party web services provider. GForces is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. GForces is certified to the standard of ISO27001 (an international standard for information security). GForces uses Amazon Web Services, Inc. as its cloud platform provider. All data processed by GForces is stored on Amazon’s web servers in the EEA.
When you visit our website
When someone visits our website, GForces collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique IDs (which are strings of numbers). GForces collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely. GForces also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique IDs (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we sell our cars and services. This information is only processed in a way which does not identify anyone. It is kept indefinitely.
When you use our enquiry forms
When you submit information using an online form, GForces processes the data collected and stores it for 31 days for the legitimate business purpose of enabling us to access the information and deal with your request (it is then kept for a further 14 days in GForces’ routine back-ups for business continuity purposes). If you enter your post code, GForces stores the first part of it (e.g. ‘ME14’ or ‘SW1’) and links it to standard internet log information already collected (it is used for the same purposes as that information, as outlined above).
When you use our LiveChat service
We use a third party provider, Gubagoo Inc.to supply and support our LiveChat service. If you use the LiveChat service we will collect your name and email address if you provide this and any other personal information that you volunteer to us. This is used for the legitimate business purpose of handling customer enquiries in real time and then following up. This data is stored by Gubagoo for 2 years to enable us to access the information and deal with your enquiry. Gubagoo stores the information in the US under the EU-US privacy shield framework. Please see Gubagoo’s privacy policy for more information on how they use your data. https://www.gubagoo.com/about/policy.