We Are Still Open Online!

Don't worry, we're still taking digital and online enquires.

Keep up to date on social media with our Hashtag: #MartinsCOVID19

COVID-19 Martins Group Update:

Our customers, colleagues and communities are at the heart of everything we do. We want to reassure you we’re following the government advice and working responsibly with our Retailer network to support you our customer, while maintaining the safety of all.

Following the Governments rules and regulations on servicing and garages in the UK, we will be opening our Servicing and After sales departments on Monday 4th Mayfor our Customers.

Our showrooms continue to work on line whilst physically closed but are manned every day by our Sales Managers should you have an enquiry.

Our priority is the health and wellbeing of our colleagues and you, our customer. As a team we want to continue to offer you the highest possible level of customer care and hygiene that we can, under what are very difficult circumstances.

What we’re doing to ensure your safety?

We will be ensuring the constant use of hand sanitiser throughout our after sales departments we are opening, with all members of staff washing their hands as regularly as physically possible.

Whilst your vehicle is in one of our workshops, our technicians will be using seat covers, steering wheel covers and gear stick covers which will prevent the transfer of germs. Before the vehicle comes back to you, we will use anti-bacterial wipes to fully cleanse your vehicle ready for its return to you.

FAQ’S

There’s lots of advice and answers to the most frequently asked questions on this page, we will continue to monitor and update anything urgent you need to know further down this page.

We know these are challenging times for everyone, but Martins Group will continue to work closely with all our brand partners and communities, so we can all move forward together.

We look forward to seeing and or assisting you in all your motoring needs.

Kind Regards

Terry Handley – CEO Martins Group



Important Customer Updates

You Can Find All Our Important Business, Customer, Brand & Motoring Updates Below



Temporary Emergency Branch Contacts

Here we have a list of emergency contacts for each branch

Winchester Branch Emergency Contact >07880 713 099

Winchester Branch Emergency Email > Email Us


*Please note, this number is for Winchesters branch and for emergencies only*
All Franchises: Alpine/Dacia/Nissan or Renault Only Please*

MOT Updates:

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months.

This is being done to help prevent the spread of coronavirus.

What you need to do?

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020. However, you must keep your vehicle safe to drive.

Your vehicle will be automatically given a 6-month MOT exemption. This will extend your current MOT expiry date by 6 months.

Example: Your vehicle’s MOT was due to expire on 3 April 2020.

This will automatically be extended to 3 October 2020. You will need to get your MOT by this date.

If your vehicle’s first MOT is due

Your vehicle will be automatically given a 6-month MOT exemption from the date its first MOT was due.

If your first MOT was due before 30 March 2020 and your vehicle did not pass

Your vehicle will not get an extension to its MOT due date.

Your vehicle will need to pass an MOT before you can drive it again.

The Department for Transport (DfT) is working with insurers and the police to make sure you are not unfairly penalised for not being able to get an MOT.



Warranty Information

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Brand Partner Warranty Info

Renault UK

Service and Extended Warranty contracts expiring from 15th March 2020 to 31st May 2020, will now be extended to 30th June 2020. No modification will be applied on mileage. This will also include vehicles with the 4+ Warranty.


Volkswagen Commercial Vehicles

Warranty period extended by three months

Due to COVID-19 disruption, any new vehicle and extended manufacturer’s warranty that was due to expire between 1 March 2020 and 31 May 2020 has been extended by 3 months from the original expiry date.

Any customer who purchased a Volkswagen Commercial Vehicles extended warranty which started between the above dates will automatically benefit from an additional three months. Claim details will follow shortly.



Customer Service Questions:

If you have questions or concerns over an existing finance agreement for your vehicle, or general enquires you can contact our franchise partners below:

Volkswagen Services On > 0370 010 2022

Opening hours Mon - Fri: 8:30 AM - 6:00 PM

Visit Volkswagen Customer Service >   https://www.volkswagen.co.uk/need-help/contact-us




Nissan Services On > 0333 009 0231

Nissan's call centre is open Monday to Friday 8am-8pm, Saturdays 8am-2pm.
Visit Nissan Customer Service >  https://www.nissan.co.uk/customer-service/contact-us.html




Renault/Dacia Services On > 0333 009 0230

We are open 8am - 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays. LIVE Chat is available from 9am - 9pm except Friday when LIVE Chat is available 9am - 5.30pm

Visit Renault Customer Service >   https://www.renault.co.uk/contact.html


WARRANTY & SERVICE UPDATE FROM RENAULT UK:

Service and Extended Warranty contracts expiring from 15th March 2020 to 31st May 2020, will now be extended to 30th June 2020. No modification will be applied on mileage. This will also include vehicles with the 4+ Warranty.





Finance Important Information

Below is some important information about finance for you and your vehicle.

Please use customer services numbers above for any and all enquires regarding your finance. 

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Volkswagen

You can contact our finance department directly on:

Tel > 0870 900 6040


Renault:

Due to the current challenging times we are all experiencing, Renault Finance are dealing with a much higher number of calls from customers than normal.

Rest assured that should any customers needing to contact us by telephone, our staff will be fully equipped to deal with any queries they may have.

So that we can provide the best support and ahead of contacting Renault Finance by telephone, we would suggest that customers access their Finance Agreement online in the first instance and “self-serve” where possible.

At the start of your agreement, all customers were invited to register for the RCI On-Line Portal and Mobile App which allows you to manage many aspects of your accounts online.

Customers can find information via our online portal > https://www.renaultfinanceuk.com/

• important message for Renault Finance Customers regarding Covid-19

• Frequently Asked Questions FAQs

• Log Into Your Account

• Details on how to register for the Your Online Account and mobile App RCI Connect

• Contact Us details > https://www.renaultfinanceuk.com/


Assistance & Breakdown

If you need help or assistance for breakdown's please see below for our partner contact numbers.


Volkswagen

We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Das WeltAuto used cars.

If your vehicle has already broken down or you need immediate assistance please call below:

Tel > 0800 777 192


Nissan

Nissan has temporarily introduced free Nissan Roadside Assistance for all key workers regardless of vehicle age or warranty coverage

ADDITIONAL DETAILS

  • Nissan Assistance policy is to ensure that we move customer vehicles to a safe location and support their journey home. A high number of Nissan dealerships may be closed in specific local markets and rental providers could also be limited in the vehicles they can supply. In these circumstances, we will prioritise courtesy cars / rental cars for key workers.
  • Nissan will offer all key workers complimentary Nissan Assistance (RSA) coverage regardless of vehicle age or warranty coverage.
  • Application of this policy is for countries which have an ongoing government lockdown / stay @ home policy. Once the UK government announces the end to its stay @ home policy, then Nissan will stop this Assistance policy after a grace period of 2 weeks and return to the normal policy.

As a Nissan owner, you can call us any time, day or night – for total peace of mind.

In the event of a breakdown (both warrantable and non-warrantable, as well as by accident), call:

Tel > 0330 123 1231



Renault Assistance

As a Renault owner, you can call us below.

24 hours a day, 7 days a week, anywhere in the UK, just call 0800 085 8005/ 0333 202 3005: Renault Assistance services are available to you at no extra cost throughout the duration of the Renault Warranty.

Renault Assistance is there to provide you with:

- On-the-spot repairs wherever possible or tow you to the nearest Renault garage.
- Mobility solutions to enable you to continue your journey or accommodation in the event of your vehicle being off the road for a long time.


UK Renault Assistance Tel >
0333 202 3005

For UK Z.E. Assistance Tel >0800 169 7985


Dacia Assistance

In the event of a breakdown, help is just a phone call away with Dacia Assistance. We don’t expect it to happen, but we'll ensure help is on hand if it does. This service is provided 24 hours a day, 365 days a year.

We'll provide prompt roadside assistance in the UK mainland and Northern Ireland for the first 3 years / 60,000 miles***, in line with the terms of the standard manufacturers Warranty.

UK Dacia Assistance Tel >0333 202 3002



Motability Customer Service

Our specialist franchise partner teams can help with anything Motability-related.

Driving For everyone:
Latest Motability Scheme updates regarding COVID-19


Volkswagen Commercial


The Government announcements regarding COVID-19 are having a major impact on the Motability Scheme. All of our Van Centre showrooms are now closed meaning they are unable to accept any new orders, manage handovers or vehicle returns.

In addition, as Motability are unable to accept any new orders, they have also not updated the prices for the Motability Scheme that would normally become available on 1 April 2020. We are of course in touch with Motability and will advise when this changes.

Please check the latest information from Motabillity here. →

For those customers approaching the end of their lease, Motability will automatically extend the lease for six months. There is no need to contact Motability, or your Van Centre, as this will be done automatically; and you will of course continue to be insured. If you were planning to leave the Scheme at the end of your lease, please contact Motability to discuss arrangements.

Alongside the closure of showrooms, many Van Centres have also closed for service and repair although we have a backbone open for emergency and key workers. The usual roadside assistance services (RAC) continue to be available should they be needed as are the insurance services (RSA Motability - RSAM).

As soon as it's safe, we will re-open for new applications and start arranging vehicle handovers. We look forward to welcoming you to collect your new Volkswagen when the scheme gets back up and running.

Get on the road with Motability and Volkswagen Commercial Vehicles


Volkswagen

Our specialist teams can help with anything Motability-related.


Tel >0800 777 192




Nissan

Our specialist teams can help with anything Motability-related.

Tel >0800 731 9633

Email >motability@nissan.co.uk




Renault

Our specialist teams can help with anything Motability-related.

Tel >0800 387 626

Email >motability@renault.co.uk



Dacia

Our specialist teams can help with anything Motability-related.

Tel > 0300 456 4566

Web > https://www.motability.co.uk/contact/