An Important Message From Our CEO

COVID-19 Update



Following the Governments announcement on Monday evening directing everyone to stay at home, we are closing our businesses effective immediately. This includes both our Sales and Aftersales departments.

Our priority is the health and wellbeing of our colleagues and you, our customer. As a team we want to continue to offer you the highest possible level of customer care that we can under what are very difficult circumstances.


If you do have any questions please visit our website martins.uk.com and you will be able to contact us through here, although please bear with us as we are experiencing high levels of customer queries at present.

We will continue to monitor the ongoing situation and update our website as the position develops. Please check this on a regular basis for any notification of reopening.

In these uncertain times, we would like to thank you for your custom and trust we can continue to support you with all your motoring needs.

Take care of yourself and your families and we look forward to opening our doors to you in what we hope is the not too distant future.


Keep up to date on social media with our Hashtag: #MartinsCOVID19



Important Updates

You Can Find All Our Important Business Updates Below



Temporary Emergency Branch Contacts

Here we have a list of emergency contacts for each branch


Winchester Branch Emergency Contact >07880 713 099

Winchester Branch Emergency Email > Email Us

*Please note, this number is for Winchesters branch and for emergencies only*
All Franchises: Alpine/Dacia/Nissan or Renault Only Please*

MOT Updates:


From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months.


This is being done to help prevent the spread of coronavirus.

What you need to do

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020. However, you must keep your vehicle safe to drive.

Your vehicle will be automatically given a 6-month MOT exemption. This will extend your current MOT expiry date by 6 months.

Example: Your vehicle’s MOT was due to expire on 3 April 2020.

This will automatically be extended to 3 October 2020. You will need to get your MOT by this date.


If your vehicle’s first MOT is due

Your vehicle will be automatically given a 6-month MOT exemption from the date its first MOT was due.

If your first MOT was due before 30 March 2020 and your vehicle did not pass

Your vehicle will not get an extension to its MOT due date.

Your vehicle will need to pass an MOT before you can drive it again.

The Department for Transport (DfT) is working with insurers and the police to make sure you are not unfairly penalised for not being able to get an MOT.



Customer Service Questions:

If you have questions or concerns over an existing finance agreement for your vehicle, or general enquires you can contact our franchise partners below:


Volkswagen Services On > 0370 010 2022

Opening hours Mon - Fri: 8:30 AM - 6:00 PM

Visit Volkswagen Customer Service >https://www.volkswagen.co.uk/need-help/contact-us




Nissan Services On > 0333 009 0231

Nissan's call centre is open Monday to Friday 8am-8pm, Saturdays 8am-2pm.
Visit Nissan Customer Service >https://www.nissan.co.uk/customer-service/contact-us.html




Renault/Dacia Services On > 0333 009 0230

We are open 8am - 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays. LIVE Chat is available from 9am - 9pm except Friday when LIVE Chat is available 9am - 5.30pm

Visit Renault Customer Service > https://www.renault.co.uk/contact.html


WARRANTY & SERVICE UPDATE FROM RENAULT UK:

Service and Extended Warranty contracts expiring from 15th March 2020 to 31st May 2020, will now be extended to 30th June 2020. No modification will be applied on mileage. This will also include vehicles with the 4+ Warranty.





Finance Important Information

Below is some important information about finance for you and your vehicle.

Please use customer services numbers above for any and all enquires regarding your finance. 


Renault:

Due to the current challenging times we are all experiencing, Renault Finance are dealing with a much higher number of calls from customers than normal.

Rest assured that should any customers needing to contact us by telephone, our staff will be fully equipped to deal with any queries they may have.

So that we can provide the best support and ahead of contacting Renault Finance by telephone, we would suggest that customers access their Finance Agreement online in the first instance and “self-serve” where possible.

At the start of your agreement, all customers were invited to register for the RCI On-Line Portal and Mobile App which allows you to manage many aspects of your accounts online.

Customers can find information via our online portal > https://www.renaultfinanceuk.com/

• important message for Renault Finance Customers regarding Covid-19

• Frequently Asked Questions FAQs

• Log Into Your Account

• Details on how to register for the Your Online Account and mobile App RCI Connect

• Contact Us details > https://www.renaultfinanceuk.com/


Assistance & Breakdown

If you need help or assistance for breakdown's please see below for our partner contact numbers.


Volkswagen

We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Das WeltAuto used cars.

If your vehicle has already broken down or you need immediate assistance please call below:

Tel > 0800 777 192


Nissan

As a Nissan owner, you can call us any time, day or night – for total peace of mind.

In the event of a breakdown (both warrantable and non-warrantable, as well as by accident), call:

Tel > 0330 123 1231


Renault Assistance

As a Renault owner, you can call us below.

24 hours a day, 7 days a week, anywhere in the UK, just call 0800 085 8005/ 0333 202 3005: Renault Assistance services are available to you at no extra cost throughout the duration of the Renault Warranty.

Renault Assistance is there to provide you with:

- On-the-spot repairs wherever possible or tow you to the nearest Renault garage.
- Mobility solutions to enable you to continue your journey or accommodation in the event of your vehicle being off the road for a long time.


UK Renault Assistance Tel >
0333 202 3005

For UK Z.E. Assistance Tel >0800 169 7985


Dacia Assistance

In the event of a breakdown, help is just a phone call away with Dacia Assistance. We don’t expect it to happen, but we'll ensure help is on hand if it does. This service is provided 24 hours a day, 365 days a year.

We'll provide prompt roadside assistance in the UK mainland and Northern Ireland for the first 3 years / 60,000 miles***, in line with the terms of the standard manufacturers Warranty.

UK Dacia Assistance Tel >0333 202 3002



Motability Customer Service

Our specialist franchise partner teams can help with anything Motability-related.


Volkswagen

Our specialist teams can help with anything Motability-related.


Tel >0800 777 192




Nissan

Our specialist teams can help with anything Motability-related.

Tel >0800 731 9633

Email >motability@nissan.co.uk




Renault

Our specialist teams can help with anything Motability-related.

Tel >0800 387 626

Email >motability.renault.co.uk



Dacia

Our specialist teams can help with anything Motability-related.

Tel > 0300 456 4566

Web > https://www.motability.co.uk/contact/